Case Study
Tech Stack Overhaul to Support Company Growth Vision
$150M brokerage specializing in domestic and cross border freight engaged Metafora to define a future state tech strategy with hopes of transitioning away from the Company’s homegrown TMS.
Executive Summary
Industry: Brokerage
Services: TMS
Revenue: $150M
Employees: 3-4
$150M brokerage specializing in domestic and cross border freight engaged Metafora to define a future state tech strategy with hopes of transitioning away from the Company’s homegrown TMS.
Challenge
1. Reactive vs Proactive Planning | Reactive mentality when determining long term roadmap & strategic planning
2. Limited Bandwidth | Limited IT Team consists of 3-4 members, who are primarily responsible for servicing Company’s proprietary TMS
3. Proprietary TMS | Highly customizable TMS with little opportunity to grow and scale with the business
Value
Validated existing concerns within the business
Surfaced additional pain points and areas for improvement–both operational and technical
Educated the leadership team
Educated the leadership team on T&L industry trends, operational best practices, and various consulting methodologies
Defined future state tech roadmap
Defined future state tech roadmap, inclusive of recommended vendors, high level sequencing, and quantitative business case
Instilled confidence in the leadership team
Instilled confidence in the leadership team to move on from the Company’s existing, homegrown TMS, and select a replacement that both supports and compliments daily operations
Outcomes
De-risked the Business
Leveraged industry best practices to eliminate unnecessary technical and operational risk within the business
Reduced Operational Headcount
Surfaced operational inefficiencies within the capacity team, resulting in reduced headcount and a more streamlined workflow
Communicated Next Steps
Designed transition plan detailing next steps, action items, and required resourcing to execute Metafora’s recommended technology roadmap
“I was really impressed with the level of detail and expertise you all brought throughout the engagement and found it highly valuable! Appreciate it and excited for us to start implementing these recommendations in the coming months.” – VP of Managed Services, 15 yrs Logistics Exp.