Case Study
3PL TMS Selection
Executive Summary
Industry: 3PL
Services: TL, LTL, IMDL and Expedited transportation
Revenue: $70 million
Employees: 50+
Growing 3PL engaged Metafora to select a new TMS to keep up with customer needs, scale growth, and provide optimal user experience. We created a vendor evaluation framework to drive the TMS selection process. Metafora created a short list of viable TMS providers based on must-have and nice-to-have business and technical requirements. After conducting live demos and interviews with current customers of each solution, Metafora provided a final best-fit TMS recommendation.
Challenge
Goal: Evaluate technology for the 3PL division to prepare the organization to scale growth.
Issue:
- Business was operating on a TMS that was not the right fit for business goals.
- TMS was contributing to poor user experience, creating operational inefficiencies, and lacking core functionality to meet customer service requirements
- Users were manually performing many processes and documenting information in spreadsheets
Solution
- Selected best fit, highest scoring TMS provider
- Client chose and implemented TMS recommendation
- Client converted all manual processes to workflows in the new TMS which improved data capture, promoted knowledge sharing, and improved user productivity by 10% the first year
Technology in Play
Platforms
- TMS
Approach
Conducted Workshops
Conducted leadership workshop and stakeholder interviews to understand the business’ must-have business and technical requirements for TMS
Developed Vendor Evaluation Framework
Developed Vendor Evaluation Framework to evaluate potential TMS solutions
Created Vendor Shortlist
Created a shortlist of viable TMS vendors and conducted demos with each
Conduct User Market Research
Leveraged network connections to speak with current customers of each TMS option
Scored each TMS against vendor evaluation criteria
Provide TMS Recommendation
Selected best fit, highest scoring TMS provider
Results
Client implemented recommended TMS and converted all manual processes to workflows in the new TMS which improved data capture, promoted knowledge sharing, and improved user productivity by 10% the first year.
%