Case Study

3PL TMS Selection

Growing 3PL engaged Metafora to select a new TMS to keep up with customer needs, scale growth, and provide optimal user experience.

Executive Summary

Industry: 3PL

Services: TL, LTL, IMDL and Expedited transportation

Revenue: $70 million 

Employees: 50+

Growing 3PL engaged Metafora to select a new TMS to keep up with customer needs, scale growth, and provide optimal user experience. We created a vendor evaluation framework to drive the TMS selection process. Metafora created a short list of viable TMS providers based on must-have and nice-to-have business and technical requirements. After conducting live demos and interviews with current customers of each solution, Metafora provided a final best-fit TMS recommendation. 

Challenge

Goal: Evaluate technology for the 3PL division to prepare the organization to scale growth.

 

Issue:

  • Business was operating on a TMS that was not the right fit for business goals.
  • TMS was contributing to poor user experience, creating operational inefficiencies, and lacking core functionality to meet customer service requirements
  • Users were manually performing many processes and documenting information in spreadsheets

Solution

  • Selected best fit, highest scoring TMS provider
  • Client chose and implemented TMS recommendation
  • Client converted all manual processes to workflows in the new TMS which  improved data capture, promoted knowledge sharing, and improved user productivity by 10% the first year

Technology in Play

Platforms

  • TMS

Approach

T

Conducted Workshops

Conducted leadership workshop and stakeholder interviews to understand the business’ must-have business and technical requirements for TMS 

Developed Vendor Evaluation Framework

Developed Vendor Evaluation Framework to evaluate potential TMS solutions

Created Vendor Shortlist

Created a shortlist of viable TMS vendors and conducted demos with each 

Conduct User Market Research

Leveraged network connections to speak with current customers of each TMS option
Scored each TMS against vendor evaluation criteria

Provide TMS Recommendation

Selected best fit, highest scoring TMS provider

Results

Client implemented recommended TMS and converted all manual processes to workflows in the new TMS which improved data capture, promoted knowledge sharing, and improved user productivity by 10% the first year.

%

User Productivity Improvement

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